> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ferrufino-tech-solutions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> Manage your FTS subscription, payment methods, invoices, and billing cycle. Stripe-powered, EU-based processing.

FTS uses Stripe for secure, EU-compliant payment processing. All billing is managed in the customer portal.

## Accessing the billing portal

1. Click **Billing** in the sidebar, under *Manage* — it is shown to organisation admins only
2. Click **Manage subscription** → you are redirected to the Stripe customer portal

In the portal, you can:

* View invoices and payment history
* Update payment methods
* Download receipts
* Change billing address and VAT ID

<Tip>
  Save the customer portal URL to your bookmarks for quick access each month.
</Tip>

## Payment methods

FTS accepts:

* **Credit/debit cards**: Visa, Mastercard, American Express
* **SEPA Direct Debit** (EU customers only)
* **Wire transfer** (Enterprise only)

You can add multiple payment methods. The primary method is charged on your billing date.

## Invoices

Invoices are generated automatically on your billing date and sent to your registered email. You can also:

1. Log in to the Stripe portal
2. Select **Invoices**
3. Download as PDF or view online

<Note>
  Invoices carry the billing details you entered in Stripe, the billing period and the itemised plan charge. There are **no** per-member overage fees on Starter or Team — see *Overages and seat limits* below.
</Note>

## Billing cycle

Your billing cycle depends on when you signed up or last renewed:

* **Monthly**: Charged on the same day each month (e.g., Apr 10 → May 10)
* **Annual**: Available on all plans; receives a 15% discount versus monthly

Choose monthly or annual when you subscribe under **Billing** in the sidebar (its own entry under *Manage*, next to *Settings* — admins only). To change the cycle on an existing subscription, use **Manage subscription** there or contact [support@ferrufino-tech-solutions.com](/en/contact).

## VAT handling

FTS is VAT-compliant in the EU. If you're a business:

1. Open **Manage subscription** and, in the Stripe portal, **Billing Address**
2. Enter your **VAT ID** (EU businesses) or **Tax ID** (other regions)
3. Save it in the portal

Once verified, Stripe will:

* Remove VAT from your invoice (reverse charge applies)
* Issue a receipt showing your VAT ID

If you're an individual, standard VAT applies.

<Warning>
  Incorrect or missing VAT IDs may result in unexpected charges. Verify your VAT ID in your Stripe portal under Account Settings.
</Warning>

## Overages and seat limits

If you exceed your plan's limits:

* **Team plan**: 50 members included. There is no per-member overage charge — upgrade to Enterprise to go beyond the limit
* **Starter plan**: 10 members included. No overage charges; upgrade to add members
* **Enterprise**: Limits and any overages are set in your contract

Nothing is deleted when you drop below your current usage — existing members,
workspaces and cases stay exactly as they are. You simply cannot add new ones
until you are back under the limit.

## Changing your plan

1. Click **Billing** in the sidebar
2. Click **Upgrade** or, for a downgrade, **Manage subscription** and change the plan in the Stripe portal
3. Review the price Stripe shows you and confirm there

**Upgrades** take effect immediately; you'll be charged a prorated amount.

**Downgrades** take effect at the end of your billing cycle; no refund is issued.

<Tip>
  Contact sales before downgrading if you're on Team or Enterprise—we may offer a special rate to stay with us.
</Tip>

## Free trial

Your 14-day trial includes all Team plan features. No credit card is required to start.

If you don't upgrade before the trial ends, your organisation falls back to the
**Starter** feature set. Nothing is deleted and nothing becomes read-only:
existing cases, evidence, members and workspaces stay in place and stay
editable. What stops is the Team-only functionality (semantic search, the AI
assistant, OCR, custom taxonomy, analytics), and you cannot add members or
workspaces beyond the Starter limits until you upgrade.

To activate a paid plan, click **Billing** in the sidebar and select your tier.

## Subscription cancellation

To cancel your subscription:

1. Go to the **Stripe portal** → **Settings**
2. Click **Cancel Plan** at the bottom
3. Confirm the cancellation

Your access continues unchanged until the end of the period you have already
paid for. After that your organisation falls back to the **Starter** feature
set. **Cancelling does not delete anything** — cases, evidence, members and
workspaces remain and remain editable, and the data export stays available at
any time. This is the commitment in section 5 of our terms.

Data is only erased if **you** delete your account, and then within 30 days.

Export your data whenever you want a copy of your own. See [Data export](/en/account/data-export).

## Related pages

<CardGroup>
  <Card title="Plans & pricing" href="/en/account/plans" />

  <Card title="Data export" href="/en/account/data-export" />

  <Card title="Contact support" href="/en/contact" />
</CardGroup>