> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ferrufino-tech-solutions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans & pricing

> Compare FTS plans (Starter, Team, Enterprise) and choose the right tier for your team. Feature matrix, trial info, and upgrade path.

FTS offers three plans designed for teams of any size. All include case creation, search, and AI assistance.

## Plan comparison

| Feature              | Starter   | Team      | Enterprise        |
| -------------------- | --------- | --------- | ----------------- |
| **Price**            | €149/mo   | €499/mo   | Custom            |
| **Members**          | 10        | 50        | Unlimited         |
| **Workspaces**       | 1         | 5         | Unlimited         |
| **Cases**            | Unlimited | Unlimited | Unlimited         |
| **Storage**          | 10 GB     | 50 GB     | Custom            |
| **AI features**      | Basic     | Advanced  | Advanced + custom |
| **Review workflows** | ✓         | ✓         | ✓                 |
| **Webhooks**         | ✓         | ✓         | ✓                 |
| **API access**       | Limited   | Full      | Full              |
| **SSO (SAML 2.0)**   | —         | —         | ✓                 |
| **SLA**              | —         | 99.5%     | 99.9%             |
| **Support**          | Email     | Email     | Email + phone     |

<Warning>
  **SAML SSO is not available today, on any plan — including Enterprise.** The
  table above and the Enterprise list below both offer it. [Security](/en/account/security)
  states the opposite in this same handbook ("FTS ... offers no SAML single
  sign-on"), and there is no SAML code in this product. Sign-in runs through Clerk
  with e-mail and password. Whether Enterprise SSO should be offered at all is an
  open decision (open item #102) — until it is made, this warning describes the
  state, not the tick.
</Warning>

<Warning>
  **There is no public API and there are no outgoing webhooks today, on any
  plan.** The table above ticks **Webhooks** for all three plans and grades **API
  access** from Limited to Full, and the Team list below promises "full API and
  webhook support". The same handbook says the opposite:
  [Integrations](/en/guides/integrations) denies webhooks outright, and
  [Troubleshooting](/en/troubleshooting) records that there is no public API yet.
  No access token for a customer API appears anywhere in this product, and every
  webhook path in it is an **incoming** one — Stripe, Clerk and e-mail delivery
  call us, not the other way round. The way out of the system today is the export:
  **Settings** → **Data Export**. Whether an API should be offered at all is an
  open decision (open item #347) — until it is made, this warning describes the
  state, not the tick.
</Warning>

<Warning>
  **There is no phone support and no dedicated support contact today, on any
  plan — including Enterprise.** The table above grades **Support** as "Email +
  phone" for Enterprise, and the Enterprise list below promises "Dedicated support
  (email + phone)". [Contact](/en/contact) says the opposite in this same
  handbook: "There is no emergency phone line, no Account Manager and no on-call
  paging — on any plan, Enterprise included." FTS is run by one person and nothing
  pages anybody; e-mail is the only support channel that exists, and for a
  critical incident the subject line **\[CRITICAL]** is the fastest path. Whether
  phone support should be offered at all is an open decision (open item #111) —
  until it is made, this warning describes the state, not the table cell.
</Warning>

<Note>
  Member and workspace limits above are the binding plan limits enforced by the platform. The legally binding terms are defined in our [Terms of Service](https://app.ferrufino-tech-solutions.com/terms). Storage figures are indicative.
</Note>

## Feature highlights

**Starter (€149/mo)**

* Perfect for small teams testing FTS
* Case capture, search, basic tags
* The full review workflow, identical on every plan
* Email support
* Up to 10 members, 1 workspace (contact us to expand)

<Tip>
  Starter is ideal for pilot projects or single-team implementations.
</Tip>

**Team (€499/mo)**

* For growing operations teams
* Up to 5 workspaces (separate per office/department)
* Advanced AI-assisted case analysis
* Full API and webhook support
* Up to 50 members
* Email support with 1-business-day response time

**Enterprise (Custom pricing)**

* For large organizations with complex needs
* Unlimited everything
* Single Sign-On (SAML 2.0)
* Organisation-wide audit-trail views and audit-trail export (the per-case history is on every plan)
* Dedicated support (email + phone)
* Service Level Agreement (SLA) with 99.9% uptime
* Custom data retention policies
* On-premise deployment option (contact sales)

## 14-day free trial

All new workspaces start with a **14-day free trial** of the Team plan. No credit card required.

During trial:

* Full Team features enabled
* Create unlimited cases
* Invite up to 50 members
* No restrictions

**What happens when the trial ends:**

1. A banner shows the days remaining for the whole trial, and turns amber for the last three days
2. If you don't activate a paid plan, the organisation continues on the **Starter** feature set

**Nothing is deleted, and nothing becomes read-only.** Your cases, your evidence and your history stay exactly where they are, and you can keep writing. What you lose are the Team features you were trying out — the copilot, semantic search, automatic text recognition, analytics — and the higher limits.

To activate a paid plan:

1. Click **Billing** in the sidebar
2. Choose the plan and the billing interval you want
3. You are taken to Stripe's checkout page to enter payment details

<Note>
  **Billing** only appears in the sidebar if you are an Admin in at least one organisation. If you cannot see it, ask an admin of your organisation.
</Note>

## Upgrading your plan

**From Starter → Team:**

1. Click **Billing** in the sidebar
2. Click **Upgrade to Team**
3. You'll be charged a prorated amount for the remainder of your month
4. Upgrade is instant; no downtime

**From Team → Enterprise:**
Contact [sales@ferrufino-tech-solutions.com](mailto:sales@ferrufino-tech-solutions.com) for a custom quote and setup.

## Downgrading your plan

**From Team → Starter:**

1. Click **Billing** in the sidebar, then **Manage subscription** to open Stripe's customer portal
2. Click **Downgrade to Starter**
3. Review the impact (limited to 10 members and 1 workspace)
4. Downgrade takes effect at the end of your billing cycle

If you have more than 10 members, you must remove members before downgrading.

<Note>
  You'll retain all existing cases, but member invitations will be limited to 10 total on Starter.
</Note>

**From Enterprise:**
E-mail [sales@ferrufino-tech-solutions.com](mailto:sales@ferrufino-tech-solutions.com)
to discuss downgrade options and transition support. *An earlier version of this
line said "contact your account manager"; there is no Account Manager on any
plan — see [Contact](/en/contact) (corrected 07.08.2026).*

## Member seats

* **Starter**: 10 seats included
* **Team**: 50 seats included
* **Enterprise**: Unlimited

Need more seats than your plan includes? Move to the next tier, or [contact us](/en/contact) for Enterprise options.

## Related pages

<CardGroup>
  <Card title="Billing" href="/en/account/billing" />

  <Card title="Security" href="/en/account/security" />

  <Card title="Contact support" href="/en/contact" />
</CardGroup>