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FTS uses Stripe for secure, EU-compliant payment processing. All billing is managed in the customer portal.

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Accessing the billing portal

  1. Click your avatar (top-right corner)
  2. Select Billing Settings
  3. Click Manage Billing → you’ll be redirected to the Stripe customer portal
In the portal, you can:
  • View invoices and payment history
  • Update payment methods
  • Download receipts
  • Change billing address and VAT ID
Save the customer portal URL to your bookmarks for quick access each month.

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Payment methods

FTS accepts:
  • Credit/debit cards: Visa, Mastercard, American Express
  • SEPA Direct Debit (EU customers only)
  • Wire transfer (Enterprise only)
You can add multiple payment methods. The primary method is charged on your billing date.

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Invoices

Invoices are generated automatically on your billing date and sent to your registered email. You can also:
  1. Log in to the Stripe portal
  2. Select Invoices
  3. Download as PDF or view online
Invoices include your workspace name, billing period, and itemized charges (e.g., plan + overage fees).

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Billing cycle

Your billing cycle depends on when you signed up or last renewed:
  • Monthly: Charged on the same day each month (e.g., Apr 10 → May 10)
  • Annual: Available for Team and Enterprise plans; receives 10% discount
To change from monthly to annual (or vice versa), contact support@ferrufino-tech-solutions.com.

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VAT handling

FTS is VAT-compliant in the EU. If you’re a business:
  1. Go to Billing Settings → Billing Address
  2. Enter your VAT ID (EU businesses) or Tax ID (other regions)
  3. Click Verify
Once verified, Stripe will:
  • Remove VAT from your invoice (reverse charge applies)
  • Issue a receipt showing your VAT ID
If you’re an individual, standard VAT applies.
Incorrect or missing VAT IDs may result in unexpected charges. Verify your VAT ID in your Stripe portal under Account Settings.

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Overages and seat limits

If you exceed your plan’s limits:
  • Team plan: 25 members included. Each additional member costs €5/month (rounded to next seat)
  • Starter plan: No overage charges; upgrade to add members
  • Enterprise: Overages covered under custom SLA
Overage charges appear on your next invoice.

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Changing your plan

  1. Go to Workspace Settings → Plan
  2. Click Upgrade or Downgrade
  3. Select your new plan
  4. Review pricing and click Confirm
Upgrades take effect immediately; you’ll be charged a prorated amount. Downgrades take effect at the end of your billing cycle; no refund is issued.
Contact sales before downgrading if you’re on Team or Enterprise—we may offer a special rate to stay with us.

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Free trial

Your 14-day trial includes all Team plan features. No credit card is required to start. If you don’t upgrade before trial ends:
  • Cases become read-only
  • New cases cannot be created
  • After 30 days, your workspace is deleted
To activate a paid plan, go to Workspace Settings → Plan and select your tier.

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Subscription cancellation

To cancel your subscription:
  1. Go to the Stripe portal → Settings
  2. Click Cancel Plan at the bottom
  3. Confirm the cancellation
Your workspace will:
  • Enter a 30-day read-only grace period
  • Be deleted after 30 days (cannot be recovered)
Before canceling, export your data. See Data export.

Plans & pricing

Data export

Contact support