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Exporting your FTS data is simple and secure. You can download a complete backup anytime or schedule automated exports.

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Manual export

To export your workspace:
  1. Go to Workspace Settings → Data & Privacy
  2. Click Export Workspace
  3. Select format:
    • ZIP (recommended): All cases, attachments, metadata in structured folders
    • JSON: Machine-readable format for data migration
  4. Click Start Export
The export begins in the background. You’ll receive an email with a download link once ready (typically 5–30 minutes, depending on workspace size).
Large workspaces (1000+ cases, 1GB+ attachments) may take longer. Check your email spam folder if you don’t see the download link.

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Export format (ZIP)

Your exported ZIP contains: 
fts-export-2026-04-10.zip
├── cases/
│   ├── case_001.json          (case metadata: title, body, tags, status)
│   ├── case_002.json
│   └── case_003.json
├── attachments/
│   ├── case_001/
│   │   ├── photo_1.jpg
│   │   └── logs.csv
│   └── case_002/
│       └── firmware.pdf
├── members.json               (workspace member list: names, roles, emails)
├── workspace-metadata.json    (workspace name, created date, plan)
└── README.txt                 (guide to using the export)
JSON files are UTF-8 encoded and valid for import into other systems. Attachment filenames are preserved.

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Import exported data

To restore or migrate your data:
  1. See Import legacy data for CSV import
  2. For JSON imports or direct restoration, contact support@ferrufino-tech-solutions.com
  3. Our team can assist with migrating data to a new workspace or external system

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Scheduled exports

Available on Team and Enterprise plans. Automatically export your workspace on a schedule. To set up scheduled exports:
  1. Workspace Settings → Data & Privacy → Scheduled Exports
  2. Click + New Schedule
  3. Choose frequency:
    • Weekly (every Monday at midnight UTC)
    • Monthly (first of the month at midnight UTC)
    • Quarterly (first of each quarter)
  4. Choose format (ZIP or JSON)
  5. Enter an email to receive download links
  6. Click Enable
Schedule exports at off-peak hours (midnight UTC) to minimize load. Exports are deleted after 30 days, so set a reminder to download before they expire.

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Data retention after cancellation

If you cancel your FTS subscription: Days 1–30 (grace period):
  • Your workspace is read-only
  • You can still export all data
  • New cases cannot be created
  • No new members can be invited
Day 31+:
  • Workspace is deleted permanently
  • All data is removed from FTS servers
  • Exports are no longer available (download during the grace period)
Export your data before day 30. After deletion, recovery is not possible.

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GDPR data rights

Under GDPR Article 20, you have the right to data portability. We support this through:
  • Subject Access Request (SAR): Request all personal data we hold about you → privacy@ferrufino-tech-solutions.com
  • Data deletion: Request erasure of your account and workspace → automatic after cancellation (30-day grace)
  • Data correction: Fix incorrect personal data in your profile
We process SARs within 30 days, as required by GDPR. Data is provided in structured, machine-readable format (JSON).

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Backup best practices

  • Export monthly: Set up scheduled exports so you always have a recent copy
  • Store securely: Save exports to an encrypted drive or password-protected cloud storage
  • Test restoration: Periodically verify you can extract and read exported files
  • Retain long-term: Keep archives of exported data for compliance and historical reference

Billing

Import legacy data

Security