Attach and manage supporting files—photos and PDFs—linked to your cases.
Evidence transforms cases from text descriptions into comprehensive knowledge records backed by tangible proof. Attach documents, images, and data files directly to your cases.
FTS accepts two kinds of evidence file. Anything else is rejected at upload
time with an explanatory message.
Images
JPG, PNG, GIF, WebP (up to 5 MB each)
PDF documents
PDF (up to 20 MB each) — measurement protocols, datasheets, test reports
Office documents (DOCX, XLSX), plain-text and log files (TXT, CSV, JSON, LOG,
XML), video (MP4, MOV, WebM) and archives (ZIP) are not accepted today.
Convert them to PDF, or export a chart or table as an image, before attaching
them to a case.
Workspace storage limit: the allowance is per workspace and depends on your plan — 10 GB on Starter, 50 GB on Team, no fixed limit on Enterprise. It is enforced on upload: once the workspace is full, the next file is refused with the used and the maximum figure in the message. Archived (Deprecated) cases do not count towards it.
There is no storage-usage display anywhere in the product, and an earlier version of this page said an admin could view usage and request an increase. Today the only place the number appears is the error message you get when an upload is refused.
Sensitive data (personal information, credentials, API keys) must be redacted before uploading. FTS does not encrypt evidence at rest by default—treat all files as potentially accessible to every member of your organisation.
Click + Upload File in the Evidence panel — or drag your files anywhere onto that panel
Pick one or more files; the upload starts as soon as you confirm
There is no Take Photo button in the browser, and an earlier version of
this page told you to click one. The button exists in the code, but it is shown
only inside the native iOS/Android app — and that app is not published yet, so
no customer can reach it today. In the browser and in the installed web app
(PWA), the file picker is the only route. What that picker offers you on a
phone — camera, photo library, files — is your operating system’s decision, not
ours; FTS only asks it for an image or a PDF.
Two things this page used to promise and the product does not do.There is no visibility choice per file. Every piece of evidence is visible to everyone who may open the case. If a file must not be seen by the whole team, do not upload it here. (Open item #91.)There is no caption field. Captions are shown where they exist, but nothing in the product lets you type one. A meaningful filename is still worth having, but it is not searchable — the search index holds the case title, observation, root cause and resolution, and nothing from the file. To find a case by one of its files, name the file in the case text. (Open item #98.)
Click an image to open it full-screen. You get the image, its caption if it has one, and the text that automatic text recognition extracted from it. Press Escape or click the close button to leave. A PDF opens in your browser’s own PDF viewer in a new tab.
Not present, although earlier versions of this page listed them: zoom and pan controls, annotations or overlays on images, page navigation or text search inside PDFs, a table view for CSV or log files, and video playback. Videos, CSV and log files cannot be uploaded at all — see the file types above. (Open item #99.)
Make evidence claims explicit by referencing file names in your case body:
The motor's bearing temperature reached 85°C (see thermal-image-001.jpg).The error log shows repeated TimeoutException from 14:32 UTC (error-log-march-2026.pdf).Measurement data confirms the dimension variance (measurements.pdf).
When reviewers read your case, they can jump directly to relevant evidence from these references.
The panel lists every file attached to the case. The order is not guaranteed — nothing in the product sorts the list, so do not rely on it being upload order; an earlier version of this page promised that it was.The only action on a single item is Delete evidence (the × on the tile), which asks for confirmation and cannot be undone. Only the case author and an organisation Admin may delete evidence — a reviewer or another operator gets an error.
Deleting evidence from a Verified or Published case pushes that case back to Draft and clears its verification and publication timestamps. Adding a new file to a Verified or Published case does the same. This is deliberate: the review covered the material attached at sign-off, so changing that material ends the sign-off. The case history records it.
Reordering by dragging, editing a caption with a pencil icon, and a per-file download button do not exist. (Open item #99.)
How does evidence affect case review?
Reviewers see all evidence and can request additional supporting files if claims lack proof. Evidence quality impacts whether cases move to Verified status.
On the Team plan and above, FTS does perform optical character recognition on uploaded images and PDFs. A background job reads each file with Claude’s vision model shortly after upload and stores the text it finds, and you can read that text in the evidence panel. On the Starter plan this does not run. The extracted text is not searchable, and neither is the filename — an earlier version of this page said a word inside a photo “becomes findable”, and that is not the case: the search index holds the four case text fields only.You can see the state of that per file in the evidence panel: OCR text available, Reading text…, or Text extraction failed. Open the image full-screen to read the extracted text under OCR extracted text.
This is a data-protection fact, not a feature note, and an earlier version of this page stated the exact opposite. Text recognition means the image or PDF itself is sent to Anthropic in the United States for processing. Your database and your files are stored in the EU; this one step is not. If a document must never leave the EU, do not upload it as evidence. Our privacy policy names Anthropic as the processor for this.
During review cycles, a reviewer sees all evidence attached to the case and can request changes with a written comment. That comment belongs to the case, not to a single file, and appears with the reviewer’s name and a timestamp in the Reviews panel on the case page. The case history records that a review was submitted; it does not repeat the comment.
Comments tied to a specific evidence item, and annotating a PDF or an image with feedback, do not exist. (Open item #99.)
Evidence files are retained as long as the case exists
Deleting a case does not delete its evidence.Delete on a case is an archive step: the case moves to Deprecated and keeps every attached file. An earlier version of this page said the files were removed, and the very next line of the same list said they were kept
Deprecated cases retain their evidence for historical reference, and they no longer count against the workspace storage allowance
