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This guide assumes you already have an FTS account. If not, ask your administrator for an invite or start a free trial at ferrufino-tech-solutions.com.

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Step 1 — Sign in

Open app.ferrufino-tech-solutions.com and sign in with the email your administrator invited. First-time users are guided through a short onboarding that sets up your name, preferred language, and initial workspace.
FTS supports single sign-on via Google, Microsoft, and passwordless email links. Pick whichever your company normally uses.

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Step 2 — Pick your workspace

A workspace is the container for a team or project. Everything inside a workspace — cases, evidence, tags, members — is isolated from other workspaces. You will see a workspace switcher in the top-left of the sidebar. If you are the first person from your organisation, a default workspace has already been created for you. You can rename it or add more later from Settings → Workspaces.

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Step 3 — Create your first case

Click the New case button in the top-right of the dashboard. The case editor opens with four things to fill in:
  1. Title — a short, specific description (e.g. “Connector X7 burned at 120 A load test”).
  2. Summary — one or two sentences that tell the story.
  3. Details — the full technical write-up. You can format with Markdown and embed images.
  4. Tags — pick from your workspace taxonomy (component, failure mode, site, severity).
The case is automatically saved as a Draft while you work. Nothing is visible to your team until you change the state.

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Step 4 — Attach evidence

Every verified claim needs evidence. Click Add evidence and drop in:
  • Photos of the part, defect, or setup
  • PDFs of reports, specs, or procedures
  • CSV/XLSX measurement data
  • Video clips of a test run
FTS stores evidence in an EU-hosted object store (Cloudflare R2). For image and PDF evidence, FTS automatically runs OCR in the background so that the text inside them becomes searchable.
Do not upload customer-identifying data unless your workspace is configured with the right retention policy. See Security.

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Step 5 — Send for review

When the case is complete, click Send for review. Pick a reviewer from the workspace member list. The reviewer receives an in-app notification and an email. They will either:
  • Approve → case moves to Verified
  • Request changes → case returns to Draft with their comments
  • Reject → case is marked Deprecated with a reason
Once approved, you can optionally Publish the case, which makes it visible to everyone in the workspace (and, if you opt in, the AI assistant).

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Step 6 — Find it again

Use the global search (Cmd/Ctrl + K from anywhere) to find cases by keyword, tag, component, or OCR’d text inside attachments. Filters in the sidebar let you narrow by state, date, author, and reviewer.

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Next

Core concepts

The model behind workspaces, cases, and reviews.

First case walkthrough

A fully-worked example.

Invite your team

Add reviewers and operators.

Search & AI

Use the AI assistant to draft and find cases.