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FTS is built for teams. Invite colleagues to your workspace, assign roles, and control who can view, edit, and review cases.

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Role reference

FTS defines four roles with increasing permissions:
RoleCasesCommentsReviewsInviteAdminPlan
ViewerRead onlyYesView onlyNoNoAll plans
MemberCreate/edit ownYesNoneNoNoTeam+
ReviewerCreate/edit allYesApprove/rejectNoNoTeam+
AdminFull accessYesFullYesYesTeam+
Start with Viewer for observers, Member for regular operators, and Reviewer for senior engineers who validate cases.

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Inviting members

Only Admin members can invite new users. The Starter plan allows only 5 members total.
  1. Click Workspace Settings (gear icon, top-right corner)
  2. Select the Members tab
  3. Click + Invite Member
  4. Enter their email address and select a role
  5. Click Send Invite
They’ll receive an email within minutes. Once they click the invite link and sign up, they’ll appear in your Members list.

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Managing pending invitations

Invitations expire after 7 days if not accepted. To resend or cancel:
  1. In Members, find the pending invitation (status: “Pending”)
  2. Click the ⋯ menu and select Resend or Cancel
Canceled invitations cannot be restoredCancel only if you’ve sent the invitation to the wrong email.

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Changing a member’s role

  1. In Members, click the member’s row
  2. Use the Role dropdown to select a new role
  3. Click Save
The change takes effect immediately.

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Removing members

  1. Find the member in Members
  2. Click the ⋯ menu and select Remove
  3. Confirm the action
Removed members lose access to the workspace. Their cases remain in the system (assigned to “System”). You cannot undo this action.

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Upgrading to invite more members

  • Starter plan: Up to 5 members. To add more, upgrade to Team.
  • Team plan: Up to 25 members. Contact sales for higher limits.
  • Enterprise: Unlimited members.
See Plans & pricing for details.

Plans & pricing

Create your first case

Security