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FTS is built for teams. Invite colleagues to your organisation, assign roles, and control who can view, edit, and review cases. A member joins the organisation — there is no per-workspace membership and no per-workspace role.

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Role reference

FTS has exactly three roles with increasing permissions, and they are the same on every plan:
There is no Viewer role, no Member role and no Owner role. Earlier versions of this page listed four roles and tied them to plans. Only Operator, Reviewer and Admin exist, on all three plans, and there is no read-only role at all: whoever can sign in to a workspace can also create cases in it.
Start with Operator for everyone, and give Reviewer to the senior engineers who validate cases.

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Inviting members

Only Admin members can invite new users. The Starter plan allows up to 10 members in total.
  1. Click Settings in the sidebar (the gear icon, under Manage)
  2. Scroll to the organisation you want and its Invite Members block — everything lives on this one page; there are no tabs
  3. Enter their email address and select a role
  4. Click Invite
They’ll receive an email within minutes. Once they click the invite link and sign up, they’ll appear in your Members list.

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Managing pending invitations

Invitations expire after 7 days if not accepted. To resend or cancel:
  1. Find the invitation under Pending Invitations in the same block
  2. Click Cancel next to it
To resend, simply invite the same address again. There is no separate Resend button, but sending a second invitation to an address that is already pending does not create a duplicate: it replaces the invitation with a fresh link and a fresh 7-day window, and it does not use up an extra seat. You can also correct the role this way — the new invitation carries whichever role you pick.An earlier version of this page told you to cancel the old invitation and send a new one instead. That still works, but it is the worse of the two paths: once the pending invitation is cancelled, the new one is counted as an additional member, so an organisation that is already at its plan limit because of that pending invitation cannot send it. Inviting the same address again has no such problem.
A cancelled invitation cannot be restored, and its link stops working immediately. Re-inviting also invalidates the previous link, so an old mail sitting in a shared inbox is never a way in.
If an invitation could not be delivered, the entry says so — Undeliverable usually means a typo in the address, and Marked as spam means we will not write to that address again. Both are shown to you directly instead of failing silently.

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Changing a member’s role

  1. Find the person under Members
  2. Pick the new role from the drop-down in their row
The change is saved the moment you pick it. There is no Save button to press afterwards — and no undo, so check the row before you change it.

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Removing members

  1. Find the member in Members
  2. Click Remove in their row — it sits next to the role drop-down and is visible to admins only
  3. Confirm the action in the browser dialog
There is no ⋯ menu. An earlier version of this page said to open one; the Remove button is on the row itself.Removed members lose access immediately and the seat is freed. Their cases and reviews are kept and still name them as the author — nothing is reassigned and nothing is renamed. An earlier version of this page said they were “assigned to System”; there is no such reassignment, and a case always carries a real author. You cannot undo the removal, and the last remaining admin of an organisation cannot be removed at all.

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Upgrading to invite more members

  • Starter plan: Up to 10 members, 1 workspace. To add more, upgrade to Team.
  • Team plan: Up to 50 members, 5 workspaces. Contact sales for higher limits.
  • Enterprise: Unlimited members.
See Plans & pricing for details.

Plans & pricing

Create your first case

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