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We’re here to help. Support runs by email. The in-app AI copilot answers immediately as well — it does not replace support and needs the Team plan or above; the details are below.

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Email support

Primary contact: 📧 support@ferrufino-tech-solutions.com For security/privacy issues: 🔒 security@ferrufino-tech-solutions.com For sales inquiries: 💼 sales@ferrufino-tech-solutions.com Response times:
  • Starter / Team: 1 business day (during EU business hours)
  • Enterprise: 4 hours (24/5, or custom per SLA)
Include your workspace name and a clear description of your issue to speed up resolution.

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In-app help widget

Inside the signed-in application, the AI copilot sits in the bottom-right corner: click the FTS-Clanker speech bubble. It appears only when you are signed in and your organisation is on the Team plan or above. Ask your question in plain language. There is no category picker, no live chat with a human and no feature-request form. The copilot is an AI assistant — for anything else, send us an email.
The copilot answers immediately, around the clock. Check its answer — it comes from an AI and can be wrong. A human is not reachable through this channel.

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Community & feedback

There is no community forum and no public roadmap page yet. This section listed a forum with monthly virtual meetups and a roadmap you could vote on, at community. and roadmap.ferrufino-tech-solutions.com. Neither address has ever existed — both were written ahead of the plan and never marked as such (corrected 05.08.2026). Feature requests and bug reports reach us today by email at hello@ferrufino-tech-solutions.com, and every one of them is read by a human rather than counted by a voting widget. That is the address in our Impressum and the one every other FTS surface uses — an earlier version of this page named product@ instead, which appears nowhere else in this product.

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Availability and phone support

There is no emergency phone line, no Account Manager and no on-call paging — on any plan, Enterprise included. This section described all three, plus a 30-minute paging promise. None of it exists: FTS is run by one person and nothing pages anybody. E-mail is the fastest route, and for a critical incident (data loss, system down) put [CRITICAL] in the subject.And there is no per-plan service level. Section 8 of our Terms states one targeted monthly average of 99.5 % for Starter, Team and Enterprise alike. Planned maintenance is announced 48 hours in advance.The same promise still stands uncorrected in the plan overview (/en/account/plans), in both languages — open item #110. Where the two disagree, the German AGB prevail — these Terms say so in their own header.
For a critical incident:
  1. E-mail support@ferrufino-tech-solutions.com immediately
  2. Subject line [CRITICAL] — plus one sentence on what is lost or unreachable
  3. There is no emergency phone number to fall back on, so the e-mail is the fastest path

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Self-service resources

Before reaching out, check these resources:

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Reporting security vulnerabilities

If you discover a security vulnerability:
  1. Do not publicly disclose it
  2. Email security@ferrufino-tech-solutions.com with:
    • Vulnerability description
    • Steps to reproduce
    • Potential impact
    • Your contact information
  3. We’ll respond within 1 business day
  4. We follow responsible disclosure and will credit your discovery

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Submitting feedback

We’d love to hear your thoughts on FTS: Email hello@ferrufino-tech-solutions.com. There is no in-app feature-request form — the copilot is an AI assistant and does not forward requests.
The more specific your feedback, the better we can prioritize. Example: “Add filtering by severity in the case list” is more actionable than “Make search better.”

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Status & incident updates

Monitor FTS status in real-time: Status page: status.ferrufino-tech-solutions.com
  • View current system status (Operational, Degraded, Down)
  • See historical incident timeline
  • Subscribe to status updates via email or SMS
  • Component-level status (API, Database, Storage, etc.)

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Getting started? Read these first

Create your first case

Invite your team

Troubleshooting

Plans & pricing

We’re excited to support your team. Let’s build a knowledge-driven operation together!