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General

A case is a structured, reviewable unit of technical knowledge — typically one failure, one investigation, one workaround, or one root-cause finding. It has a title, body, evidence attachments, tags, a state (Draft → In Review → Verified → Published → Deprecated), and a permanent audit log. See Core concepts.
No. FTS lives next to those systems. It captures the tacit knowledge that transactional systems don’t: the “why”, the “what we tried”, and the “what actually worked”. Many customers link FTS cases to tickets in Jira, Redmine, or ServiceNow.
Teams doing complex, high-stakes, technical operations: manufacturing quality and reliability, automotive testing and homologation, energy and utilities, aerospace MRO, and industrial R&D. If your work involves failure reports, root-cause analyses, or field service escalations, FTS fits.
No. FTS is a web application and requires an internet connection. You can draft cases in a browser tab without a live save, and they will sync once you reconnect — but core functionality (search, review, evidence upload) needs the server.

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Data, security and hosting

All customer data lives in the European Union. The primary database is hosted on Neon (EU region). Evidence files are stored in Cloudflare R2 with EU jurisdiction. We do not copy customer data to any non-EU region.
Yes. FTS is built by a European company, hosted on EU infrastructure, and signs a Data Processing Agreement (DPA) with every paying customer by default. You can request a copy of our DPA at any time via privacy@ferrufino-tech-solutions.com.
Every request is scoped to a workspace at the application layer. A user authenticated into Workspace A physically cannot issue a query that returns data from Workspace B, even if they know its ID. Database rows carry a workspace foreign key that is checked on every read and write.
You can export the full contents of your workspace (cases + evidence + metadata) as a zip archive at any time from Settings → Data export. After cancellation, your data is kept in a read-only state for 30 days, then permanently deleted. See Data export.

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AI assistance

No. We use Anthropic Claude for AI features, and Anthropic does not train on customer API data by default. Your cases, evidence, and queries are never used to improve any public model.
It can draft a case from your rough notes, translate cases between languages, summarise long case threads, and answer questions against your workspace’s published cases. It only ever sees cases you have explicitly published. See AI assistance.
Yes. Workspace admins can disable all AI features in Settings → AI. Cases will still be fully searchable via the standard full-text and tag-based search.

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Billing

Three plans: Starter (€99/month, up to 5 members, 1 workspace), Team (€299/month, up to 25 members, unlimited workspaces), and Enterprise (custom — volume pricing, SSO, audit exports, SLA). See Plans.
Yes. Every new organisation gets a 14-day free trial of the Team plan, no credit card required. You can downgrade, upgrade, or cancel at any time.
From Settings → Billing you get a direct link to the Stripe customer portal where you can upgrade, downgrade, update payment method, or cancel. Changes take effect at the end of the current billing period.

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Still stuck?

Contact support

Reach us at support@ferrufino-tech-solutions.com or via the in-app help widget. We aim to respond within one business day.