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General

A case is a structured, reviewable unit of technical knowledge — typically one failure, one investigation, one workaround, or one root-cause finding. It has a title, body, evidence attachments, tags, a state (Draft → In Review → Verified → Published → Deprecated), and a permanent audit log. See Core concepts.
No. FTS lives next to those systems. It captures the tacit knowledge that transactional systems don’t: the “why”, the “what we tried”, and the “what actually worked”. Many customers link FTS cases to tickets in Jira, Redmine, or ServiceNow.
Teams doing complex, high-stakes, technical operations: manufacturing quality and reliability, automotive testing and homologation, energy and utilities, aerospace MRO, and industrial R&D. If your work involves failure reports, root-cause analyses, or field service escalations, FTS fits.
No. FTS is a web application and requires an internet connection. There is no offline mode and no background synchronisation: nothing you type is stored on your device, so an unsaved case in a tab that loses its connection cannot be saved and is lost. Save early and often — every function (saving a case, search, review, evidence upload) needs the server.

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Data, security and hosting

All customer data at rest lives in the European Union. The primary database is hosted on Neon (Frankfurt), the application executes in Frankfurt, and evidence files are stored in Cloudflare R2 with a European storage location. Nightly database backups are written to the same European storage. The one exception is the AI features: when you use the copilot, drafting, translation or OCR, the relevant text or image is sent to Anthropic (USA) for processing, and to OpenAI (USA) if semantic search is enabled.
Yes. FTS is built by a European company, hosted on EU infrastructure, and signs a Data Processing Agreement (DPA) with every paying customer by default. You can request a copy of our DPA at any time via privacy@ferrufino-tech-solutions.com.
From other customers it is separated: every request is scoped at the application layer to the organisation you belong to, and database rows carry a workspace foreign key through which that scope is checked. From the other workspaces of your own organisation it is not — anyone who is a member of the organisation sees all of its workspaces. An earlier version of this answer said a user in Workspace A “physically cannot” query Workspace B; the check lives in the application, not in the database, and its scope is the organisation.
You can download the full contents of your organisation (cases + evidence metadata + members) as a single JSON file at any time: open Settings in the sidebar, scroll to the Data Export section and click Export JSON. Cancelling does not delete anything — your organisation falls back to the Starter feature set and everything stays readable and exportable (section 5 of our terms). See Data export.

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AI assistance

No. We use Anthropic Claude for AI features, and Anthropic does not train on customer API data by default. Your cases, evidence, and queries are never used to improve any public model.
It can draft a case from your rough notes, translate cases between languages, and answer questions against your cases. It cannot summarise anything — there is no summarise button anywhere in the product, and cases have no comment threads to summarise (open item #89). The copilot sees every case in your workspaces whose status is Verified or Published, not only the published ones. See AI assistance.
No — not today. There is no switch for AI features, and no Settings → AI area; earlier versions of this page said there was. What decides it is the plan: the copilot, semantic search and text recognition come with Team and above, and are simply not present on Starter. Cases stay findable either way: the search box matches the four case text fields, and the tag filter above the list narrows by one tag. If you need AI switched off for a sensitive area, write to us. (Open item #89.)

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Billing

Three plans: Starter (€149/month, up to 10 members, 1 workspace), Team (€499/month, up to 50 members, 5 workspaces), and Enterprise (custom — volume pricing, SSO, audit exports, SLA). See Plans.
Yes. Every new organisation gets a 14-day free trial of the Team plan, no credit card required. You can downgrade, upgrade, or cancel at any time.
Billing is its own entry in the sidebar, under Manage — it sits next to Settings, not inside it. From there you get a direct link to the Stripe customer portal where you can upgrade, downgrade, update payment method, or cancel. Changes take effect at the end of the current billing period. Only organisation admins see the entry at all; everyone else has to ask an admin.

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Still stuck?

Contact support

Reach us at support@ferrufino-tech-solutions.com — we aim to respond within one business day. The in-app copilot answers immediately, but it is an AI assistant on the Team plan and above, not a way of reaching a human.